Return & Refund Policy

Thank you for your recent purchase from MetalVistaArt.com!

We’re committed to providing you with the best quality products and a top-tier customer experience. To ensure your complete satisfaction, we’ve established a clear and fair return and refund policy, which we’ve outlined below.

Return Policy

We offer a 30-day return window for all products. Please note, returns or exchanges can only be processed within 30 days of receiving your order. After this period, we are unable to offer a refund or exchange.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item(s) must be defective or damaged.
• Returns should be sent via certified mail.
• We accept returns for items with issues such as printing errors, incorrect items (wrong size, color, design, style, etc.), or defects.
• All returned items must be in their original packaging and carefully packed for shipping.
• An invoice must be included with your return.

If an item doesn’t meet these conditions, we will not be able to process a return or refund.

Refund Process

Refunds will be issued once we receive and inspect your returned item(s).
Please do not send your package back without our permission. To initiate a return, please follow these steps:

1. Submit a Return Request:
   You must request a return within 30 days of receiving your order. Requests made after this period will not be accepted.

2. Provide Supporting Evidence:
   Please take clear photos or videos of the product and its packaging, including the QR code or cover package, and email them to us at [email protected]. Be sure to explain why you’re requesting a refund or replacement.

3. Wait for Approval:
   We will respond to your request within 24 hours. Once your return request is approved, we will provide further instructions.

Shipping Costs

Please note that you will be responsible for the return shipping costs. These costs are non-refundable, and if we issue a refund, the return shipping fee will be deducted from your refund amount. If the item is defective or damaged, we will cover the return shipping cost, but you will still be responsible for any initial shipping charges.

Refunds (If Applicable)

Once your returned item is received and inspected, we will notify you via email of the status of your refund.

• For PayPal: Refunds will be processed immediately after confirmation.
• For Debit/Credit Cards: The refund will appear in your account within 5-10 business days, depending on your bank’s processing time.

If you haven’t received your refund after 15 business days, please contact us at [email protected].

Order Cancellation

If you need to cancel your order, please contact us within 12 hours of placing it. Orders canceled after this window may no longer be eligible for cancellation as they may already be processed for shipping. To cancel your order, email us at [email protected].

Exchanges (If Applicable)

We offer exchanges only for defective or incorrect items. If you receive the wrong product or a defective one, please reach out to us promptly at [email protected] with the details of the issue. We’ll be happy to arrange an exchange for you.

Shipping & Delivery

You are responsible for return shipping costs, and shipping fees are non-refundable. If we issue a refund, the return shipping cost will be deducted. However, if the item is defective or damaged, we’ll refund the full amount, including the initial shipping charges.

For more shipping information, please visit our Shipping & Delivery page.

Contact Us

If you have any questions or need assistance, don’t hesitate to get in touch.
Email Support: [email protected]
Working Hours: Monday to Friday, 9 AM – 5 PM EST

Thank you for shopping with MetalVistaArt! We truly appreciate your business and look forward to serving you again soon.